How much does shipping cost?
Shipping is free with all orders $50 and over. For all orders under $50, a flat rate of $6 will be added for USPS Priority Mail (or UPS Ground shipping for larger orders).
How long does shipping take?
Orders will ship within 1-3 business days and transit time is another 1-5 days from our warehouse in New York depending on your location within the U.S. For large freight orders, contact us for more information about shipping logistics.
How is my order packaged?
Most of our products are packaged in individual 1 or 2 lb resealable poly plastic pouches. If you are ordering over 50 lb of any single product we may be able to ship in large 55 lb shipping bags depending on availability.
Do you accept returns/exchanges?
We will gladly accept returns if you are unsatisfied for any reason. Please understand that customers are responsible for return shipping costs, and we cannot re-sell a returned package that has been opened. If you are unsure about a product you ordered, please open one bag at a time, and ask any questions you may have beforehand to minimize this loss.
Why is the color of my product slightly different than your photos?
By nature, the colors of spices and herbs vary slightly from one lot to the next. Our items are organic, therefore by definition they are not altered to be a certain color. For example, Turmeric powder can vary from a bright orange/yellow to a deeper orange even with a similar quality and curcumin content. We are constantly importing new product and often sell from more than one lot at any given time. One thing that stays consistent is that we source the highest quality products available and that our products are all recent lots which will be fresh for several years after your purchase.
How do I know your products are organic and high quality?
We pride ourselves in only sourcing certified organic products of the highest quality. Proof of organic certification and Certificate of Analysis can be provided upon request. If you require a large quantity of any item for commercial use, we can provide a small sample if necessary.
How do I use your products?
Once people discover the wonderful health benefits many of our products offer, some wonder how to incorporate them into their diet. Some products, such as Stevia powder, can simply substitute sugar in most recipes or drinks. Other products require a bit more creativity. To get you started and to help keep things interesting, we will occasionally post various recipes or uses featuring one or more of our products.
Will I get further discounts if I need quantities larger than those listed for sale?
Yes! We are happy to service individuals and businesses of all sizes, and can offer deeper discounts for high volume customers. Our warehouse is fully equipped to ship and receive truck loads of any size. Contact us for more information.
Do you have any coupon codes?
We offer a 10% off coupon to new customers who sign up for our mailing list. Once you join our list, you'll occasionally receive additional coupons by e-mail.